The Velvet Vault Promise™
The Velvet Vault Promise™
"30 days to decide. If it isn't the perfect fit for your family, we'll help make it right."
At Velluris, we believe the products you bring into your home should meet a higher standard. Every item is carefully selected with quality, comfort, and reliability in mind.
That's why every Velluris purchase is backed by our 30-Day Velvet Vault Promise™.
How It Works
From the day your order arrives, you have 30 days to inspect your product and decide if it meets your expectations.
If it isn't the right choice for your family, contact our support team within 30 days. We'll guide you through our simple return or exchange process.
What's Covered
✅ Product doesn't meet your expectations — eligible for return or refund according to our policy.
✅ Manufacturing defect or quality issue — we'll replace, repair, or refund the item.
✅ Changed your mind — we'll help you with the return process.
✅ Wrong size or fit — we'll assist with an exchange or refund where applicable.
Return Requirements
To qualify for a return:
- Request must be made within 30 days of delivery
- Item must be unused, in original condition, and in original packaging
- All included accessories and components must be returned
- Proof of purchase is required
- Return shipping costs are the customer's responsibility unless the issue is caused by a defect or our error
- Original shipping fees are non-refundable
Our Promise
Every Velluris product should feel like a thoughtful choice for your family. If it doesn't meet your expectations, we're here to make the process simple and fair.
The Velvet Vault Promise™ — quality you can trust, support you can count on.
Need Help?
Email: support@velluris.com
We aim to respond within 12 business hours.